How To Retrieve A Norton File That Was Wrongly Identified As Threat?
The antivirus software application can sometimes mistakenly identify your safe files as risks while scanning and may isolate them to prevent the device from suffering any crashes or harms. But how to get back the files and documents that the software has quarantined. The Norton application provides an easy mechanism to restore that document and exclude it from getting identified as a threat during future scans. In this blog we guide you with the easy steps by which you can easily restore the isolated folders.
Also, note that for any other queries related to your subscription or service, you just have to contact us at Norton support Australia, and our most adept technicians will resolve the respective glitch in no time.
Steps For Restoring A Document:
- The first step is to go to your Norton application
- Here, under the device security section, you must click on the Open tab
- Now, you will be directed to the main window, you will need to select the security option and go to the History tab
- Now, in the window you are so directed to, click on the show option
- A drop-down menu will get displayed, from here, select the Quarantine tab
- A list of all the isolated files will be displayed, select the desired file that you want to retrieve
- Now, navigate to the Details panel and click on the options tab
- You will be directed to the Threat Detected window, here, click on the Restore and exclude this file option
- Now, in the restore window, you must select the YES option
- Finally, in the browse section, select the location where you want the file to be saved or restored
- Click on the OK tab to save the desired changes
We hope that the above blog was helpful in solving the restoring issues. However, for further support services, you can dial us up at Norton support number Australia. We will provide you with the most fitting and reliable solutions to effectively troubleshoot the bugs.